1. Commitment to Guest Confidentiality
At O2 Spa (Eldeco Elegante, 3rd Floor, Vibhuti Khand, Gomti Nagar, Lucknow), we recognize that discretion, tranquility, and personal privacy are essential parts of the wellness experience. This Privacy Policy outlines our data handling principles in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023.
2. Information We Collect
We only collect information directly provided by you during the appointment scheduling or inquiry process:
- Identity & Contact Details: Full Name, Mobile Phone Number, and Email Address.
- Reservation Details: Preferred Therapy (e.g., Traditional Thai Massage, Deep Tissue, Essential Oil Therapy), Duration (60, 90, or 120 minutes), Preferred Date, Time Slot, and Guest Count.
- Health & Comfort Preferences (Optional): Pressure preferences, focus areas, or non-medical notes to help our certified therapists tailor your session safely.
- Technical Metadata: Standard, anonymized server logs (IP address, browser user-agent, access timestamps) collected for security monitoring and system integrity.
3. Purpose & Legal Basis of Processing
Your data is used exclusively to deliver professional, reliable spa services:
- Scheduling and reserving therapist availability and private treatment suites.
- Generating and dispatching automated appointment confirmation receipts and arrival instructions.
- Communicating appointment reminders, schedule adjustments, or responding to direct inquiries via phone, SMS, WhatsApp, or email.
- Maintaining internal accounting records and regulatory compliance for spa operations.
4. Zero Third-Party Selling or Commercial Sharing
We maintain a strict anti-spam and anti-sharing policy. O2 Spa never sells, rents, leases, or trades guest personal data, phone numbers, or email addresses to commercial advertisers, data brokers, or marketing affiliates. Any third-party technology providers we utilize (such as cloud hosting or email delivery) act solely as data processors bound by confidentiality.
5. Security Architecture & Email Infrastructure
All website communications and booking submissions are transmitted over end-to-end encrypted Transport Layer Security (HTTPS/TLS). Automated email receipts are processed using secure Google Apps Script infrastructure configured under o2spalucknow@gmail.com. Physical and digital access to appointment records is restricted to authorized spa reception personnel.
6. Cookies and Local Storage
Our website uses minimal technical cookies and Google Analytics tags to understand page visits, user navigation flow, and site performance. We do not employ invasive cross-site tracking cookies or intrusive advertising pixels. You can configure your browser settings to disable cookies at any time without losing core website functionality.
7. Data Retention & Erasure Rights
Appointment records are retained only as long as necessary for administrative auditing, appointment history continuity, and accounting requirements. Guests may exercise their right to request access, correction, or permanent erasure of their personal information from our system at any time.
8. Contact & Privacy Inquiries
For any questions, data requests, or privacy clarifications, please contact our team:
O2 Spa Guest Relations
3rd Floor, Eldeco Elegante, Vibhuti Khand, Gomti Nagar, Lucknow, UP 226010
Email: o2spalucknow@gmail.com
Phone: +91 79850 29909
Frequently Asked Privacy Questions
What personal information does O2 Spa collect during booking?
When making an appointment at O2 Spa, we collect your full name, mobile phone number, email address, chosen wellness therapy, appointment date/time, and any optional health or pressure preference notes required to deliver a safe, personalized massage experience.
Does O2 Spa sell or share guest contact details with third parties?
No. O2 Spa enforces strict guest confidentiality. We do not sell, rent, trade, or distribute your personal details to telemarketers, commercial advertisers, or unrelated third parties.
How are online booking confirmation emails dispatched?
Online reservation submissions are securely transmitted via encrypted HTTPS to our automated Google Apps Script processor under o2spalucknow@gmail.com, which delivers instant booking receipts directly to your inbox.
How can I request the deletion or update of my personal data?
You may request the update or permanent removal of your contact record from our appointment logs at any time by emailing us at o2spalucknow@gmail.com or calling reception at +91 79850 29909.