1. Advance Notice Requirement (2-Hour Window)
To allow us to manage therapist schedules fairly for all guests, we request at least 2 hours advance notice for any appointment cancellation or time adjustment. Cancellations can be notified via email at o2spalucknow@gmail.com or direct phone call at +91 79850 29909.
2. Flexible Rescheduling Protocols
If unexpected delays arise, we are happy to shift your appointment to another time slot or alternate day without penalty, subject to treatment room and therapist availability. Please notify our reception desk as early as possible so we can hold your preferred alternative slot.
3. Late Arrival Grace Period & Adjustments
We maintain a 15-minute grace buffer for traffic delays in Gomti Nagar. If you arrive beyond this window, your therapy duration may be reduced proportionally to ensure following guests are not delayed. Full treatment fees apply for sessions shortened due to late arrival.
4. Recommended Arrival & Preparation
We recommend arriving 10 to 15 minutes before your scheduled start time. This allows ample time for check-in, footwear transition, preference consultation, and enjoying a relaxing cup of warm herbal tea before entering your private treatment suite.
5. Group & Couple Therapy Bookings
For multi-guest reservations or Couple Therapy sessions involving simultaneous therapist bookings, we request a minimum of 4 hours advance notice for schedule adjustments or cancellations.
Frequently Asked Cancellation Questions
How much advance notice is required to cancel a spa appointment?
We request a minimum of 2 hours advance notice prior to your scheduled appointment time. This allows our reception team to reallocate therapists and private suites fairly.
Can I reschedule my appointment to a different time slot?
Yes. You can reschedule your massage session to any available time slot on the same day or a future date by calling reception at +91 79850 29909 or replying to your confirmation email.
What happens if I arrive late for my appointment?
We offer a 15-minute grace period. However, arriving significantly late may result in a shortened treatment duration so subsequent guests are not delayed. Full service fees still apply.
How early should I arrive before my scheduled massage?
We recommend arriving 10 to 15 minutes before your scheduled start time. This allows time for consultation, footwear change, and unwinding with herbal tea before entering the therapy suite.